FAQs
Where do you ship to?
We currently ship within the United Kingdom only.
How long does delivery take?
Most orders are delivered within 2 to 5 business days, depending on your location and the size of the item.
How much does shipping cost?
We offer free standard shipping on all orders—no minimum spend required. No hidden fees, just smooth and simple delivery.
Will I receive a tracking number?
Yes. As soon as your order is dispatched, we’ll send a tracking link via email so you can follow your delivery in real time.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. To start a return, contact our support team with your order number.
Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, we may be able to cancel or modify it. Please contact us as soon as possible.
How can I contact customer support?
You can reach us via email at support@idesignfurnishings.shop or call us Monday–Saturday, 9 AM–5 PM (GMT). We're happy to help!