You can reach our customer support team by email at support@idesignfurnishings.shop or by phone at +44 7383 544779. Our support hours are Monday to Saturday, 9:00 AM – 6:00 PM.
FAQs
We process orders within 1–2 business days, and delivery within the UK typically takes 2–5 business days after dispatch. You’ll receive tracking details via email once your order ships.
You’ll receive a tracking number by email once your order is dispatched. You can use that tracking number to track your delivery on the courier’s website (UPS or Royal Mail).Alternatively, you can also track your order directly through our website on the Track Your Order page.
If you wish to cancel, please contact us within 24 hours of placing your order. If the order has already been dispatched, you will need to follow our return process instead.
Yes. You may return your item within 14 days of delivery if it is unused, in its original packaging, and in resellable condition. For full details, visit our Refund & Return Policy or contact us at support@idesignfurnishings.shop.
If the return is due to a damaged or incorrect item, we cover the return shipping cost. Otherwise, the customer is responsible for return shipping.
At this time, we deliver only within the United Kingdom.
No. All prices shown include VAT, and shipping is free within the UK. The total you see at checkout is the final price you pay.
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